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Support

Includes the encouragement, sponsorship and resources provided by the organisation, line management and colleagues

The standard is that:

■ employees indicate that they receive adequate information and support from their colleagues and superiors; and

■ systems are in place locally to respond to any individual concerns.

What should be happening/states to be achieved:

■ the organisation has policies and procedures to adequately support employees;

■ systems are in place to enable and encourage managers to support their staff;

■ systems are in place to enable and encourage employees to support their colleagues;

■ employees know what support is available and how and when to access it;

■ employees know how to access the required resources to do their job; and

■ employees receive regular and constructive feedback.