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Role

Whether people understand their role within the organisation and whether the organisation ensures that the person does not have conflicting roles

The standard is that:

■ employees indicate that they understand their role and responsibilities; and

■ systems are in place locally to respond to any individual concerns.

What should be happening/states to be achieved:

■ the organisation ensures that, as far as possible, the different requirements it places upon employees are compatible;

■ the organisation provides information to enable employees to understand their role and responsibilities;

■ the organisation ensures that, as far as possible, the requirements it places upon employees are clear; and

■ systems are in place to enable employees to raise concerns about any uncertainties or conflicts they have in their role and responsibilities.